David Queenan Photography
TERMS & POLICIES
We hope you’re happy with your order but should you not be completely satisfied with your purchase, you should contact us where we will be happy to try and resolve any issues.
To return an item, please contact us within 48 hours of receiving your product via the Contact Page. You should quote your order and the reason for return. To resolve the issue as efficiently as possible, we may ask for photos of the product to investigate further. With the nature of production of these products and because they are made to order, we will only accept returns if products are faulty or damaged. Cancellations and exchanges are also not accepted once an order has been completed.
When returning items, please ensure they are packaged in, or as near to, the same condition you received them (where applicable) and secure before sending.
TERMS OF SERVICE:
If you wish to receive more information, please contact our Data Protection Officer (“DPO”) using the details provided below:
David Queenan Photography, 27 Foredale Terrace, Bo'ness, West Lothian EH51 9LW
What type of information we collect and why we collect it:
We currently collect and process the following information:
• Personal identifiers, contacts and characteristics (for example, Name, Billing address, Shipping address, Email address, Telephone number).
Most of the personal information we process is provided to us directly by you for one of the following reasons:
• Contact Enquiry form;
• Order Checkout.
What we use your information for:
Communicating with you – sending you notices regarding our services, providing you with technical information and responding to any customer service queries you may have;
To process orders for products and services;
To communicate with you during an order process;
To arrange delivery of products;
To communicate with you and to keep you informed about our latest updated and services;
To market our websites and products.
We do not:
Record, or have access to any of your financial data;
Sell or rent any personal data to third parties;
Share any personal data with/to others.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
How we store your information:
Your information is securely stored –
We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable opportunity. Under applicable regulations, wWe will keep records containing client personal data, account opening documents, communications and anything else as which is required of us by applicable laws and regulations.
We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.
How do we safeguard your information?
We take great care in implementing and maintaining the security of the websSite and your information. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorised access or abuse our websSite, and we make no warranty, express, implied or otherwise, that we will prevent such access.
All payments for products or services are processed securely through the Stripe payment gateway. For each transaction the following financial data is passed directly and securely to Stripe through the payment gateway, and is not recorded or visible in any way to David Queenan Photography:
• IP Address
• Card Number
• Card CVC
• Card Expiry Month
• Card Expiry Year
We understand the importance of protecting children’s privacy, especially in an online environment. The websSite is not designed for or directed at children. Under no circumstances shall we knowingly allow the use of our services by minors. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us via the Contact Page whereupon such information shall be deleted at the parent or guardian's request.
Your data protection rights
Under data protection law, you have rights including:
Your right of access: You have the right to ask us for copies of your personal information.
Your right to rectification: You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing: You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing: You have the the right to object to the processing of your personal data in certain circumstances.
Your right to data portability: You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
Please note that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us via the Contact Page if you wish to make a request.
Last Modified January 2021
Our website uses 'Cookies' in order to personalise your visit to our web site and help us understand how you use the site. A cookie is a message given to a web browser by a web server and which is then stored by the browser in a text file. Each time the browser requests a page from the server this message is sent back which enables the user to be identified. We may use the information provided by cookies to analyse trends, administer the site, or for research to help us better serve our clients. No information which personally identifies you will be collected through the cookies. You can set your browser to notify you before you receive a cookie so you have the chance to accept it and can set your browser to turn off cookies. No personally identifying information from you will be collected as part of these cookies.
For more details about cookies and details of how to delete and disable cookies you can visit www.aboutcookies.org